PPS is a licensed life insurer, controlling company and authorised FSP.

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CLAIMS hub
car & home

Report a car or home insurance claim.

Get support for accidents, theft, damage and emergencies – with 24/7 assistance when you need it most.

0860 123 777
CAR AND HOME

Help when the unexpected happens.

Our claims consultants can guide you through the process, required documentation and next steps. Access the relevant forms and information below to get started.

0860 123 777
PPS Short-Term Insurance section image
24/7 support
Emergency services
For accidents, vehicle breakdowns, theft, burst pipes, lockouts and urgent home emergencies requiring immediate assistance.
Benefits and Features:
Available 24 hours a day, seven days a week
Roadside and towing assistance
Emergency home support services
Immediate dispatch where required
0860 777 784
claims support
Claims department
For claim registration, claim updates, supporting documents, approvals and general claims assistance.
Support includes:
Speak to a PPS claims consultant
Assistance with ongoing claims
Guidance on next steps and documentation
Support during assessment and settlement
0860 777 784
IMPORTANT TO KNOW

Before you call

Have the following information ready to help speed up the process:

Your PPS policy number
Your South African ID number
Vehicle registration number or property address
Date, time and location of the incident
A short description of the incident or damage
Decorative illustration of layered document cards with checkmarks
Illustration of the PPS claims process steps
What happens next?
1. Emergency assistance dispatched (if required)
For urgent situations, PPS may arrange towing, roadside or emergency home assistance immediately.
2. Claim reference number issued
A consultant logs your claim and provides a reference number for tracking and communication.
3. Dedicated consultant support
E-mail all completed forms and supporting documents to claims@pps.co.za.
4. Assessment and approval
Damage assessments, quotations and approvals are coordinated with approved service providers where applicable.
5. Repair, replacement or settlement
Once approved, PPS coordinates repairs, replacement or claim settlement based on your cover and policy terms.
Need help with a claim?

Our claims consultants can guide you through the process and required documents.

claims@pps.co.za0860 123 777
CAR AND HOME

Find the answers you are looking for

We’ve answered some of the most common questions to help you better understand this solution and make informed decisions with confidence.

Can I use my own repairer or panel beater?

PPS may recommend approved service providers depending on the claim type and policy requirements.

Do I need a police case number?

Yes. For theft, hijacking, break-ins or other crime-related incidents, a SAPS case number is required.

Do I need to download any forms for car or home claims?

No. Car and home claims are handled telephonically with support from the PPS claims team. Call the claims team on

How quickly should I report a claim?

Claims should be reported as soon as possible after the incident to avoid delays in assessment and processing.

Is the emergency line available 24/7?

Yes. Emergency roadside and home assistance is available 24 hours a day, seven days a week.